Reference

Our Legal Framework

When you open an account with pixubet, you're entering into a clear agreement on how we handle your funds, your data, and your account access.

Account verification requiredEncrypted data transmissionMulti-step withdrawal checks

Explore the Lobby Read FAQ

What You Need to Know

pixubet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to all players who open an account with pixubet where local law permits. We require you to be of legal age in your jurisdiction before deposit or withdrawal. Your account credentials are yours alone — we don't share login details, and we never

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ask for your PIN or password via email or chat. Deposits via DANA, OVO, GoPay and QRIS are processed through our secure payment gateway; you'll see a confirmation in your wallet within moments. Withdrawals are verified against your deposit method for security, and payouts clear within
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the timeframe shown at checkout. Any dispute over a transaction must be reported to our support team within 14 days. Terms of service govern gameplay, bonus eligibility, and account closure. Depends on local law for specific regional restrictions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP

How to Contact Us

Team online

Live Chat

Our support team replies to account, payment and legal questions in real time. Open the chat widget in the bottom right of any page or inside your account lobby.

Email Support

Send legal inquiries, account disputes or formal requests to our support email. We aim to reply within 24 hours during business days.

Account Settings

Update your legal name, contact email, and payment details directly in your account. Changes are logged for your protection and audit trail.

ACCOUNT SECURITY

How We Protect You

Data Encryption

All transmissions between your device and our servers use SSL encryption. Your payment card and bank details are never stored on our systems — only your chosen payment method reference.

Verification Process

Before your first withdrawal, we verify your identity and payment method. This step prevents fraud and keeps your account secure. Verification typically completes within one business day.

Cookie & Tracking

We use session cookies to keep you logged in and to detect unusual account activity. You can disable non-essential cookies in your browser; login cookies are required to access the lobby.

Data Retention

We keep your account data for as long as your account is active, plus 7 years for regulatory compliance. Closed accounts are archived; deletion requests depend on local law and retention rules.

Device Access Log

Your login history shows device type, IP address and timestamp for every session. Review this in account settings; report any unrecognized logins to support immediately.

Legal Requests

If authorities request your account data, we comply where required by law. We notify you unless prohibited. You may request a record of any data we hold about you at any time.

Common Legal Questions

Log into your account, navigate to Settings, then Account Closure. You'll be asked to confirm and provide a reason. Any outstanding balance is returned to your registered payment method within 5 working days. Closed accounts cannot be reopened; you'd need to create a new one.

Yes. Open a support ticket and ask for a data subject access request. We compile your account history, transaction log, device access record and any notes from support interactions. This typically takes 10 working days.

Deposits are not refundable once credited to your account and played. If a deposit fails to credit, contact support with your transaction ID within 7 days. We investigate and credit the amount if the payment was processed but not received.

Email support with your account number and a detailed description of the issue. If unresolved within 14 days, escalate to our legal team via registered mail. Complaints are logged and reviewed by a manager outside the support chain.

Report disputes to support within 14 days of the transaction. We review your account history, chat logs and payment gateway records. If we find an error on our side, we refund or correct it. If the issue is with your bank, we provide documentation to help your bank investigate.

You must be of legal age in your jurisdiction. This depends on local law in your region. At signup, you confirm you meet the age requirement. Accounts opened by minors are closed immediately and any funds returned to the deposit source.

Depends on local law. Some regions restrict access from outside their borders. If you travel, you can log in from abroad, but deposit and withdrawal availability may change based on your location. Contact support if access is blocked.

Our Legal Framework

How to Contact Us

Live Chat

Email Support

Account Settings

How We Protect You

Data Encryption

Verification Process

Cookie & Tracking

Data Retention

Device Access Log

Legal Requests

Common Legal Questions

01 What happens if I want to close my account?

02 Can I request my personal data?

03 What's your refund policy for deposits?

04 Who do I contact for a formal complaint?

05 How do you handle payment disputes?

06 What's the legal age to play on pixubet?

07 Can I access my account from another country?

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