Can I request that pixubet delete my personal information?

Deletion depends on local law and our legal obligations. We must retain some data for three years for financial compliance. Contact privacy@pixubet.xyz to discuss your specific deletion request and we will inform you what can and cannot be removed.

Reference

How pixubet protects your account and information

Q: Can I download a copy of the data you hold about me?

Yes. Email privacy@pixubet.xyz with your account email address and we will send you a complete export of your personal information, gameplay history and transaction records within five business days.

When you open an account with pixubet, your personal data is handled with clear, transparent processes.

Data collection explainedYour account rightsSecurity practices

Explore the Lobby Read FAQ

What data we collect and why

pixubet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pixubet collects personal information when you sign up — your name, email address, phone number, date of birth and identity verification documents — so we can confirm your age and location, where local law permits. When you deposit via DANA, OVO, GoPay or QRIS, we receive

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transaction details from your payment provider. We also log your device type, browser, IP address and gameplay activity to detect fraud, prevent account abuse and improve the lobby experience. Any data you provide voluntarily — support messages, account settings, communication preferences — is stored to serve
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you better and resolve disputes. We keep this data as long as your account is active and for a retention period afterward to meet legal requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACTS

How to reach us about your data

If you have questions about how we handle your personal information, want to review what we hold about you, or need to update your details, pixubet's privacy team is available through multiple channels. We respond to all data access requests within five business days. You can also manage many settings yourself inside your account dashboard, including communication frequency and payment method history.

Team online

Email support

Send data requests to [email protected]. We respond within five business days with a full account of the personal information we hold on you.

In-app messaging

Open the help centre in your pixubet lobby and start a chat about privacy or data requests. Our support team handles queries during Indonesian business hours.

Account settings

Manage your personal details, communication preferences and stored payment methods directly in your account security page without contacting support.

SECURITY AND ACCESS

How we keep your data safe and how you control it

pixubet encrypts all data in transit and at rest using industry-standard protocols so your account credentials, payment information and gameplay history remain private.

Encryption standard

All account logins, deposit transactions and personal details are encrypted end-to-end. We use TLS 1.2 or higher for all connections to pixubet.

No data selling

We do not sell your personal information to advertisers, brokers or third-party marketers. Data sharing is limited to payment processing and fraud prevention only.

Data retention limits

We keep active account data while you play. After account closure, records are retained for three years to comply with financial regulations, then securely deleted.

Your access rights

Request a full export of your data, correct errors in your profile, or ask us to delete information where local law permits. Submit requests to [email protected].

Cookies and tracking

pixubet uses essential cookies to keep you logged in and functional cookies to track game preferences. You can disable non-essential cookies in your browser settings without losing account access.

Legal compliance

We comply with data protection laws in jurisdictions where we operate. If you believe we mishandle your data, you have the right to lodge a complaint with local authorities.

Frequently asked questions about your privacy

Players in Makassar, Denpasar and across Indonesia often ask how their information is used when they open an account. Below are answers to the most common privacy questions we receive.

We collect your name, email, phone number, date of birth and a copy of your identity document to verify your age and location, where local law permits. We also record your device type and browser so we can spot unauthorised access to your account and keep it secure.

No. Your DANA, OVO, GoPay and QRIS transaction details are shared only with the payment provider to process your deposit or withdrawal. pixubet does not retain your bank account or card numbers—the payment provider handles all sensitive financial data.

We retain your account records for three years after closure to comply with financial regulations and resolve any disputes. After three years, all personal data is securely deleted from our systems unless law requires us to keep it longer.

Yes. Email [email protected] with your account email address and we will send you a complete export of your personal information, gameplay history and transaction records within five business days.

We use essential cookies to keep you logged in and to prevent fraud. Functional cookies help us remember your game preferences and language settings. You can disable non-essential cookies in your browser without losing access to your account.

pixubet monitors for unauthorised access using encryption and fraud-detection tools. If a breach occurs, we notify you within 24 hours and take immediate steps to secure your account. You can change your password at any time in your account settings.

Deletion depends on local law and our legal obligations. We must retain some data for three years for financial compliance. Contact [email protected] to discuss your specific deletion request and we will inform you what can and cannot be removed.

How pixubet protects your account and information

How to reach us about your data

Email support

In-app messaging

Account settings

How we keep your data safe and how you control it

Encryption standard

No data selling

Data retention limits

Your access rights

Cookies and tracking

Legal compliance

Frequently asked questions about your privacy

01 What information does pixubet collect when I sign up?

02 Do you share my payment information with third parties?

03 How long do you keep my personal data after I close my account?

04 Can I download a copy of the data you hold about me?

05 How does pixubet use cookies?

06 What happens if pixubet is breached or my data is misused?

07 Can I request that pixubet delete my personal information?

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