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Our Terms & Conditions: What You Need to Know

When you open an account with pixubet, you're entering into a clear set of rules that protect both you and us.

Account access rulesPayment and withdrawal termsDispute resolution processYour account obligations
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pixubet Our Terms & Conditions: What You Need to Know
GET IN TOUCH

How to Contact Us About Terms or Account Issues

Questions about how these terms apply to your account? Our support team is here to walk through the rules with you in plain language. Whether it's a payment hold, a dispute, or a question about what you can do on your account, we respond through the channels below.

Team online

Live Chat

Open the chat window on pixubet during lobby hours and connect with a support agent. They can explain specific terms as they affect your account and help resolve disputes in real time.

Email Support

Send detailed questions to our support inbox and we will respond within 24 hours. Use email for account history requests, formal disputes, or records you need in writing.

Account Settings

Log into your account, go to Account > Help & Settings, and you will see your support options and account terms summary. You can also request a copy of your full terms there.

SECURITY & RIGHTS

Data Handling, Account Protection and Your Control

We treat your account data with the same care we expect for our own. Your deposits, withdrawal history, and identity information are encrypted and stored on secure servers.

Data Access Request

Contact support and request a copy of your personal data. We will compile your deposit history, account activity, and identity records and send them to you within 7 working days.

Password Security

Change your password in Account > Security at any time. Use a unique, strong combination and never share it. We never ask for passwords via email or chat.

Session Cookies

We use cookies to keep you logged in and remember your lobby preferences. Clear your browser cookies to log out everywhere at once, or manage individual cookies in your browser settings.

Account Deletion

You can request permanent account closure at any time. Contact support, confirm your identity, and we will close your account and archive your data according to legal retention rules.

Dispute & Chargeback

If you dispute a charge with your bank or payment provider, notify us immediately via support. We will investigate and may recover funds directly or reverse the transaction depending on circumstances.

Policy Updates

When we update these terms, we email you at least 14 days in advance. Continue using your account after the deadline means you accept the new terms. You can close your account before the change takes effect if you disagree.

Frequently Asked Questions About Terms & Conditions

These answers address the questions we hear most often about account rules, payments, and what happens if something goes wrong. If you have a question not covered here, our support team can walk you through it.

When you file a dispute with your bank, contact our support team immediately with your transaction ID and reason. We investigate within 5 working days. If the charge is verified as correct, we explain why. If an error is found, we reverse it. Disputes not reported within 90 days are harder to investigate, so act quickly.

You can close your account anytime by requesting it in Account > Settings or via support. Your remaining balance will be transferred to your registered payment method within 3 working days. Account closure is permanent; all your history and bonuses are deleted after 30 days unless local law requires longer retention.

DANA, OVO, GoPay and QRIS deposits usually appear in your wallet within 30 seconds to one minute. Bank transfers may take 1 to 3 hours depending on your bank and the time of day. All deposits are confirmed by SMS and email. If a deposit doesn't appear after 24 hours, contact support with your bank confirmation number.

Go to the login page and tap 'Forgot Password'. Follow the link sent to your registered email. If you don't receive the email within 5 minutes, check your spam folder or contact support. Accounts lock after five failed login attempts for security; we unlock them after one hour or immediately via support.

Contact support immediately via live chat or email. Do not attempt to log in again. Provide your account email and any unusual activity you notice. Our team will freeze your account, verify your identity, and help you regain control within hours. Change your password once you're back in.

We verify withdrawals against the ID you provided during account setup and your deposit history. Large withdrawals may trigger additional checks. We may ask for a selfie with your ID or a utility bill to confirm your address. This protects you from fraud. Most withdrawals clear after verification in 1 to 2 working days.

Accounts created with false information or multiple accounts from the same person violate our terms. If we detect this, we may freeze your account and hold your balance pending investigation. Cooperate with our support team to resolve it. Serious breaches may result in permanent closure and forfeiture of balances.

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